We’ve expanded our ability to assess and remove inappropriate reviews so we can handle your request as quickly as possible. If you are receiving reviews that are not related to your app experience, you can flag the review in the Play Console. With the recent increase in traffic, some apps are seeing a spike in inappropriate one-star reviews from users. prevention methods, treatments, vaccines). These apps may not include health claims (e.g. opening hours changes, sharing tips on activities to do at home, providing commentary on the economic/social impacts of COVID-19, etc). For non-medical related apps, references to COVID-19 are limited to non-health related claims (e.g. This includes references in places such as the app title, description, or release notes.Īll other apps may use COVID-19 related keywords and related terms in the in-app experience. For that reason, we are currently only approving apps that reference COVID-19 or related terms in their store listing if the app is published, commissioned, or authorized by an official government entity or public health organization, and the app does not contain any monetization mechanisms such as ads, in-app products, or in-app donations. Note: If you already have a release submitted to the production track that is under review, you will not see the “timed publishing” option.Īt Google Play we take our responsibility to provide accurate and relevant information for our users very seriously. Just submit your app for review, and once it’s approved, click “Go live” in the Play Console to instantly publish your app. If you want to control when your app goes live, we recommend timed publishing. Please check the Google Play Console for the most up-to-date information and guidance.Īt the same time, in order to help ensure we are providing users with accurate and timely information relating to COVID-19, we also are prioritizing the review of apps published, commissioned, or authorized by official government entities and public health organizations. Certain critical apps may receive prioritized review and may not experience an extended delay in review time. As the situation evolves, we will continue to make sure that the most important updates reach users quickly, which may result in fluctuating review times. This has led to a temporary slowing down of the app review process, which now may take 7 days or longer. Like many of you, we've had to manage work disruptions as a result of changing business conditions. With a surge in need for information, communications tools, entertainment, and more, we are striving to ensure our operations run smoothly, and we need your support.īelow, we’ve pulled together some important information to help you maintain business continuity, as well as best practices to help you stay nimble in the changing landscape. In these unprecedented times, Google Play's mission to support you, ensure your businesses continue to operate well, and help users get the content they need is more important than ever. Posted by Sam Tolomei, Business Development Manager, Google Play
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